With the outbreak of COVID-19 in the United States, the team at Perfect Pass Pools wants to let you know our plan for continuing to provide you with ongoing quality service. We have continued to monitor recommendations and restrictions from both Federal and Local governments. Below is an outline of some of the potential situations and/or questions you may already have and our current plans to approach them.
What will happen if there is a mandatory area wide quarantine / lockdown?
First and foremost we will absolutely follow any mandatory home quarantine imposed on our area. Next, if this should occur we will review all situations and contact you immediately with any changes.
What happens if your tech becomes ill?
As per instruction by the state of California, the person will immediately self-quarantine. Next, someone from our company will immediately contact you via phone and an email (provided we have your email address) to advise you of the situation. We have a team of five (5) professional technicians who are currently available and ready to provide service and backup coverage until any sick personnel are allowed to return to work. Anyone diagnosed with COVID-19 that returns will only return after providing us with a medical written notice that they are cleared to work.
What happens if you become ill?
We will appreciate it if you or someone who represents you would please inform us by calling our office at 707-544-4200, or send an email to let us know your situation so we can advise your technician and take necessary actions.
If I (customer) go into quarantine should I stop service?
We do not recommend halting service during this time of year especially as we move into the Summer season. As the days get warmer and longer, the sun eats up chlorine faster, requiring the chemistry in your pool to be more frequently checked and adjusted.
If I (customer) go into quarantine should I drain my pool/spa?
Cracks and bubbling can appear in the plaster the longer a swimming pool is left dry. Plaster is not designed to sit dry meaning that after a period of time the plaster can become a total loss which generally requires re-plastering. This is much more costly than maintaining service for the pool.
Above ground hot tubs may be drained and left empty.
This pandemic is a fluid situation that we are keeping our eyes on closely. It’s our goal to continue to provide you with the services you currently are scheduled to receive and to work with you should the situation change.
We believe direct communication is always key and even more so during these unpredictable times. Do not hesitate to contact us if you have any questions or concerns.
Thank you and please stay safe and healthy.
Jose and Rosie Lira, Owners
Pam Hampton, Office Manager
Perfect Pass Pools, Inc.